Lammas Harrison Property Management is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal data when you use our services or interact with us.

1. Information We Collect

We collect personal information that you provide to us when you use our services or interact with us, such as:

• Contact details (e.g., name, address, email address, phone number)

• Identification documents (e.g., passport, driver's license)

• Financial information (e.g., bank account details)

• Property preferences and requirements

• Communication history with us (e.g., emails, phone calls)

We may also collect certain information automatically when you visit our website or use our services, such as your IP address, browser type, and device identifiers.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and managing our services, including property listings, viewings, and tenancy agreements

• Communicating with you about your inquiries, bookings, and tenancy matters

• Processing payments and managing financial transactions

• Personalizing your experience and tailoring our services to your preferences

• Complying with legal and regulatory obligations

• Protecting our rights, property, and safety, as well as those of our clients and tenants

3. Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

• With landlords, tenants, and relevant third parties involved in property transactions.

• With service providers and partners who assist us in delivering our services (e.g., property management companies, payment processors)

• When required by law or legal process, or to protect our rights, property, or safety.

• With your consent or at your direction

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

5. Your Rights

You have certain rights regarding your personal information, including the right to:

• Access and review your information

• Correct inaccuracies in your information

• Request deletion of your information

• Object to the processing of your information

• Request a copy of your information in a structured, machine-readable format

To exercise these rights or if you have any questions or concerns about our handling of your personal information, please contact us using the details provided below.

6. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or contacting you directly.

7. Contact Us

If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us

• Tenant Find Service

Our fee for the Tenant Find Service will be £0 (plus VAT where applicable).

This fee covers marketing and advertising of the property, tenant vetting and referencing, preparation of the tenancy agreement, and collection of the first month's rent and deposit.

• Full Management Service

Our fee for the Full Management Service is equivalent to 8% of the agreed monthly rental income (plus VAT where applicable).

This fee covers all services included in the Tenant Find Service, as well as ongoing property management, rent collection, regular property inspections, maintenance coordination, and end of tenancy services.

• Renewal of Tenancy

Should the tenant(s) wish to renew their tenancy agreement for a further term, no additional fee will be payable apart from % of the agreed monthly rental income (plus VAT where applicable).

• Inventory Check

An inventory check fee may apply at the commencement and end of each tenancy. The cost varies depending on the size and condition of the property. Please contact us for a quote.

• Additional Services

Any additional services requested by the landlord(s) that fall outside the scope of our standard services will be charged at an hourly rate of £0 (plus VAT where applicable). This includes but is not limited to arranging maintenance work, attending court proceedings, and dealing with insurance claims.

• Tenancy Deposit Scheme Registration Fee

A fee of £0 will be charged for registering the tenant's deposit with an approved tenancy deposit protection scheme, in compliance with legal requirements.

• Void Property Management

In the event of a property being vacant, our fee for managing the property during this period is £10 per week (plus VAT where applicable). This fee covers regular property inspections and maintenance checks.

• Cancellation Fee

If this agreement is terminated by the landlord(s) before the expiration of the initial term, a cancellation fee equivalent to 50% of the remaining annual management fee will apply.

• Other Charges

Any other charges or expenses incurred on behalf of the landlord(s) will be communicated and agreed upon in advance.

Please note that all fees are subject to VAT at the prevailing rate where applicable. If you have any questions regarding our fees or require further clarification, please do not hesitate to contact us.